Frequently Asked Questions
A-can I purchase items on the website even if i am not a caterer or restaurant owner?
Tzanet is dedicated and committed to providing the best possible purchase experience for not only caterers and restaurant owners but also individual consumers. In fact, our client base is extremely varied ranging from canadian users to worldwide consumers and caterers. ?As a result, we encourage and invite everyone from restaurateurs to homeowners to visit and sign up to our website to discover our wide range of products and benefit from promotions and sales.
B-I want to buy a product online, but i don't want to pay shipping and handling fees. can i pick up the product from the store myself?
Tzanet offers the best purchasing options on the market. As such, our checkout policy includes FedEx delivery options for different budget ranges and time preferences. Moreover, our company gives you the opportunity to pick up your product at one of our warehouses located at 1375 Louvain Road O. in Montreal and at 710 Bouvier Road, Local 114 in Quebec City. This is particularly useful for caterers already possessing a transportation network. It is also important to note that some items are only available for in-store pickup; we recommend verifying the product’s description to make sure that it can be shipped. Otherwise, it should be picked up. In the event of having a cart that includes shippable items and pickup only items, please note that no additional shipping or delivery fees will be added to your bill for the pickup only products. The shipping fees apply only to the shippable items in your cart.
C-Why some products that i know are available in store do not appear on the website?
Tzanet is at the forefront of providing customers with top quality kitchen and restaurant equipment. Boasting brands such as Victorinox, Vollrath, Libbey, Steelite and many others, Tzanet is the place to go for all your diversified kitchen needs. Even if we have quite an array of products, we are working as hard and fast as we can to input all our products on the website. If you don’t find your product online, we invite you to send us an invoice using the contact us page or contact us directly by phone, at which point, a salesman will be happy to answer your questions.
D-If i have questions regarding an item on the website, can i contact a salesperson directly online? how long will the response take?
If you have a particular inquiry, question, or comment that you would like to submit, we invite you to get in touch with us using the contact us page. It gives you the opportunity to send a detailed description of your inquiry to one of our salespersons. Although the time for a response may vary depending on your request, our specialized salesmen will be sure to find a solution for you as quickly as possible.
E-I ordered a product that showed some accessories on its product image. are these accessories also included in the purchase?
Some of our product images may depict colors, and accessories that are not included in the purchase. We invite you to read the product’s description as it will most likely detail any included accessories or colors. If you are confused or have any question to ask, you can always contact us through the contact us page.
F-I highly appreciate Tzanet’s service and the products offered. is the company available on social media platforms so that i can contact it easily?
If you want to stay up to date with Tzanet and learn more about our promotions and deals, we invite you to stay connected through our Facebook, Instagram and Twitter pages, where you will find the latest news on our seasonal deals, potential rebates, coupons and much more.
G-Some product prices are listed as "Contact us for pricing" or don't display a quantity cart. What is the procedure required to order these products?
While browsing our website, you may find products without a retail that include a "contact us for pricing" prompt or without a cart ordering box. These product prices may differ depending on customers. Since we would like to keep the buyers’ and suppliers’ integrity and security, we invite you to contact us by email using the contact us page to get the exact quote and discuss potential delivery constraints before placing your order. From then, you will be able to purchase the items on the website, after which, Tzanet will apply the price to your bill.
H-Why does Tzanet offer free shipping on orders over $75 on the website and not for in-store purchases?
Although Tzanet offers the same product pricing online and in-store, you should be aware that shipping processes differ especially for heavy units and equipment. Online orders are subject to free shipping over $75 because no auxiliary service is included given that the shipping is usually carried out using the Fedex carrier. Consequently, the deliveries will most likely be left at the door. By contrast, warehouse purchases will include orders being transported to the location, carried inside the house or restaurant, unpacked, and placed at the preferred site with all the minor installation required. Note that Tzanet does not carry out full installations of equipment items. As such, additional shipping and handling fees will be associated to warehouse purchases as to cover the transportation, unpackaging, and placement of items at the preferred location or site. We invite you while purchasing equipment or heavy units in-store to contact us using the contact us email form to get a shipping quote for your equipment purchases.
I-Will Tzanet ever contact me directly by phone?
It is important for you to provide us with your phone number upon registration as to allow us to contact you in person in the event of delivery constraints and/or payment issues. Moreover, Tzanet reserves the right to contact you directly by phone when you purchase large equipment such as refrigerators, grills, and coolers.
